Holidays/Vacation/Time Off
There will be a few times throughout the year that your pool will not be serviced to allow time off for holidays, vacation, training or emergencies. Your service consists of four services for a typical four week month, which is a total of 48 weeks. Time off accounts for the other 4 weeks in the year. If service is provided during the 4 weeks used for time off, there will be no extra cost for service. Advanced notice will be given to each customer either through your bill or in an e-mail. If your service day is on a holiday (i.e. Memorial Day, Labor Day, etc.) you will receive service the day before or after. We take off Thanksgiving week, as well as the week between Christmas and New Years so we can spend time with our family. A third full week will be taken at our discretion for family vacation (prior notice will be given) and the remaining fourth week will be used as sick days. When a pool is scheduled to not be serviced we add as much chemicals as is safe the prior week so your pool remains balanced. We will also add any needed chemicals when we return.
Inclement Weather
Service may be altered during bad weather. During windy weather, or rain without lightning within 10 miles- the normal amount of time will be spent on servicing your pool. When lightening is present within 10 miles of your pool it is unsafe to swim. Carry a pole or use the pole inside the water. Our lightning safety protocol is to reduce service to checking chemicals and emptying skimmer baskets. The "WeatherBug" app will be used to monitor weather. Florida is considered the "lighting capital" of the United States and averages between 7 and 10 lighting-related deaths per year, along with 40 injuries. Florida leads the country in lighting strike density, which is measured by the number of strikes per square kilometer.
Occasionally we experience Hurricanes. During extreme weather, service will be reduced to lightning safety protocol. If shelter in place or evacuation orders are issued within our home and service area we will suspend all visits until orders are lifted. Please keep in mind that it is our goal to clean your pool as quickly as possible, but it could take multiple visits to remove all debris from your pool after severe storms. We will communicate with our customers individually if large-scale hurricane cleanup is necessary, this would take extra time and supplies, and come at an extra cost.
Your cooperation and understanding is appreciated during inclement weather.
Service Day
The day your pool is serviced will be determined by our nearest existing service to your location at the start of pool service. Once your service day is determined, we will do our best to not change it, but a shift in business may affect the service day and you will be notified of any changes. Occasionally, your pool may be serviced on a different day without notice to accommodate for time off while still providing service to you.
Customers Responsibilities
1. Pay monthly bills on time. You expect us to show up to service your pool every week and we ask that you pay us for our work each month and not get behind.
2. Maintain the proper water level in your pool. There are two rules of thumb for what the right water level is. If you have an overflow drain built into your tile line, you’ll want to keep the water about ½ inch below that. If you do not have an overflow drain, you’ll want to keep the water level high enough so that 50% of the tile is under water.
3. Remove the pool cover prior to us servicing your pool. It is probably best if it is taken off the night before your service day or at the very latest, first thing in the morning. If the pool cover is not removed by the time we service your pool, we will not service the pool, we will only check the chemicals. If you require us to service the pool at another time later in the week, an additional charge may be required.
4. Provide a clear path to your pool and equipment area. This includes keeping side yards free of clutter and obstacles for safe and easy entrance. This also includes picking up after your pets. Please refrain from using equipment areas for storage. We need access to the equipment as well as a clear visual to detect any problems or leaks.
5. Have a reasonable expectation. This is essential for us to have a good relationship with our customers. There are many factors that influence the overall condition of your pool. We also ask that you be understanding that not all pools are the same and service needs and requirements vary from pool to pool and from season to season. The amount of time spent servicing your pool will be determined by what the pool needs that week, not based on how long it took the week before.
6. Run your pump every day. We understand that everyone wants to conserve energy, however, during the spring and summer months when the temperature is hotter and the pool is getting more use, you’ll want to run your pump a minimum of 8 to 12 hours per day depending on the size of your pool. During the fall and winter months when the weather is colder and the pool is not being used as frequently, you can shorten the run time to 4 or 6 hours per day depending on the size of your pool. It is important that you do not reduce your pumps run time shorter than 4 hours. Anything less will not allow the pool to circulate or filter properly which results in algae and bacteria growth that chlorine alone cannot kill.